Troubleshooting: app issues, no audio, and microphone problems

• Force close and reopen — swipe the app away from your recent apps list, then tap to reopen
• Check for updates — make sure you have the latest version of the app installed
• Restart your device — a simple restart can resolve many issues
• Clear app cache — go to Settings > Apps > Epivo > Storage > Clear cache (this does not delete your progress)

• Check volume — make sure media volume is turned up (not just ringer volume)
• Check Bluetooth — if connected to a Bluetooth device, audio may be routing there
• Check Do Not Disturb — some DND settings suppress media audio
• Try headphones — if loudspeaker is not working, plugging in headphones can help isolate the issue

• Check permissions — go to Settings > Apps > Epivo > Permissions and make sure microphone access is allowed
• Close other apps using the microphone — voice assistants, other call apps, or recording apps may be claiming the microphone
• Test your microphone — use your phone’s voice recorder app to confirm the microphone works at all
• Restart the app — sometimes the microphone connection needs a fresh start

If none of these steps help, use the Report an issue option in the app menu. Include a description of what is happening and we will look into it.

You can also reach us at epivo.ai/contact.