Troubleshooting voice issues

• Check your volume — make sure your device volume is turned up and not muted
• Check your audio output — if using Bluetooth headphones, make sure they are connected
• Check your internet connection — Epivo requires internet for all features, including speech recognition and AI responses
• Restart the app — close Epivo completely and reopen it
• Check permissions — Epivo needs microphone permission, but sound output should work without special permissions

If the tutor sounds robotic, you are likely hearing the Basic (device built-in) voice. This happens when Standard voices have not finished downloading.

• Wait a moment — Standard voice models download in the background and activate automatically
• Check your internet connection — the initial download requires an internet connection
• Restart the session — after the download completes, start a new session to switch to Standard

• Premium voices need a stable internet connection — if your connection is slow, speech may buffer or stutter. Try switching to a stronger Wi-Fi network.
• Standard voices run locally — if Standard voices are choppy, your device may be under heavy load. Close other apps and try again.
• Older devices may struggle with voice synthesis. Try restarting your device to free up resources.