Question 1

Will I lose my progress if I cancel?

Accepted Answer

No. Your courses, progress, mastery levels, and certificates are preserved on the Free plan. You only lose access to the extended session times and Premium voices.

Question 2

Are subscriptions per child or per family?

Accepted Answer

Subscriptions are per child. Each child has their own plan, so you can mix and match — for example, Free for one child and Mini for another.

Question 3

Is there a free trial?

Accepted Answer

The Free plan itself lets you explore all of Epivo's courses and features. You can use it as long as you like before deciding if a paid plan is right for you.

Question 4

Can I earn a certificate on the free plan?

Accepted Answer

Yes. Certificates are available to all users, free and Premium alike. The free plan includes full access to all courses.

Question 5

Can I use the same account on multiple devices?

Accepted Answer

Yes. Sign in with the same Google account or email on any Android device and your progress syncs automatically.

Question 6

Do I need an account to use Epivo?

Accepted Answer

No. You can start learning immediately without signing in. An account is needed to sync progress across devices and to access the parent dashboard.

Question 7

Can I use Epivo on a Chromebook?

Accepted Answer

If your Chromebook supports Android apps, you may be able to install the Epivo APK. The web dashboard also works in the Chrome browser on any Chromebook.

Question 8

Does Epivo work offline?

Accepted Answer

No. Epivo requires an internet connection for all features, including lessons, progress tracking, and voice interaction.

Question 9

Is Epivo free?

Accepted Answer

Epivo offers a Free plan with access to all courses and Standard voices, limited to 30 minutes per day. For more learning time, the Mini plan ($20/month) gives 2 hours per day, and the Max plan ($90/month) gives up to 6 hours per day with additional premium voice options. Each plan is per child.

Question 10

Do I need special equipment?

Accepted Answer

Just an Android phone or tablet with a microphone and an internet connection. Headphones are recommended for the best experience, especially for barge-in (interrupting the tutor mid-sentence).

Question 11

Do I need to study every day for spaced repetition to work?

Accepted Answer

Regular practice helps, but you do not need to study every single day. Epivo adjusts the schedule to account for gaps. Consistency matters more than perfection.

Question 12

Do I need special headphones?

Accepted Answer

No. Any headphones with a microphone work, including the ones that came with your phone. Bluetooth headphones work too.

Question 13

Does one subscription cover all my children?

Accepted Answer

No. Each child has their own plan. You choose Free, Mini, or Max for each student independently.

Question 14

Can different children be on different plans?

Accepted Answer

Yes. You might put one child on Max for intensive study and keep another on Free or Mini. Each plan is managed separately.

Question 15

Is the subscription shared across all profiles?

Accepted Answer

No. Each student profile has its own subscription plan. You choose a plan (Free, Mini, or Max) for each child individually.

Question 16

Is there a limit on how many profiles I can create?

Accepted Answer

There is no hard limit. You can create profiles for each child in your family. Each profile has its own subscription plan — you choose a plan for each child individually.

Question 17

Can I recover a deleted profile?

Accepted Answer

No. Once a student profile is deleted, all associated data is permanently removed and cannot be recovered.

Question 18

The tutor's voice changed unexpectedly. Why?

Accepted Answer

Epivo may switch from Premium to Standard (or Standard to Basic) if your internet connection drops or voice models are being updated. The switch is automatic and temporary.

Question 19

Can I switch between voice tiers?

Accepted Answer

Premium voices are tied to teacher personas in the Teachers menu (visible on Mini and Max plans). Standard is the default for all users. Basic is used automatically as a fallback.

Question 20

Do Standard voices use mobile data?

Accepted Answer

The initial voice model download uses data. After that, the voice itself runs on your device. However, sessions always require an internet connection for speech recognition and AI responses.

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